Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the website and services offered by Set and Grow AI (“we”, “us”, “our”), an AI bot company based in Australia. By accessing and using this Website, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By using our Website and services, you confirm that you have read, understood, and agreed to these Terms. We reserve the right to modify these Terms at any time. Your continued use of the Website after such changes will constitute your acceptance of those changes.

2. Eligibility

You must be at least 18 years of age or have the consent of a legal guardian to use our Website and services.

3. Services Provided

Set and Grow AI provides AI-powered chatbot solutions for businesses. Our services include AI-powered SMS chatbots, voice bots, appointment scheduling, customer support automation, lead generation, lead nurturing and follow-up sequences, CRM integration, conversational AI design, and other related AI automation tasks.

4. Account Registration

To access certain features or use our Services, you may be required to create an account. You agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

5. Intellectual Property

All content on the Website, including text, graphics, logos, images, videos, software, AI chatbot frameworks, conversational flows, prompt designs, and bot configurations, is owned by Set and Grow AI or its licensors and is protected by Australian and international copyright laws. You may not copy, modify, distribute, reverse-engineer, or create derivative works based on any content without our express written consent.

6. AI Services and Automation Disclaimer

Our AI-powered chatbots and automation tools are designed to assist with business communications, lead management, and customer engagement. While we strive for accuracy, AI-generated responses may occasionally contain errors. You acknowledge that:

• AI chatbot responses are generated based on programmed logic and training data and may not always be accurate.
• We do not guarantee specific outcomes, conversion rates, or revenue results from the use of our AI services.
• You are responsible for reviewing and approving AI-generated communications before they are sent to your customers.
• We are not liable for any decisions made based on AI-generated content or recommendations.
• AI performance may vary depending on the quality of training data, knowledge base content, and configuration provided.

7. User Responsibilities

By using our Website and AI Services, you agree not to:

• Engage in any unlawful activity or use the Website or AI Services for illegal purposes.
• Upload or distribute any harmful content, including viruses or malware.
• Interfere with the proper functioning of the Website, AI bots, or Services.
• Use AI chatbots to send spam, unsolicited messages, or engage in deceptive practices.
• Attempt to reverse-engineer, decompile, or extract the underlying AI models, prompts, or conversational logic.
• Use our AI Services in any manner that violates applicable telecommunications, privacy, or anti-spam legislation.

8. Data Handling and AI Processing

By using our AI-powered Services, you acknowledge that customer interactions with AI chatbots may be recorded, stored, and analysed for the purposes of improving service quality, training AI models, and generating performance reports. You are responsible for informing your end users that they may be interacting with an AI-powered system and for obtaining any necessary consents under applicable privacy legislation.

9. Privacy

Your use of the Website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal data.

10. Payments and Billing

You agree to pay for any Services purchased through the Website in accordance with the terms specified at the time of purchase. AI service subscriptions are billed on a recurring basis as outlined in your service agreement. We reserve the right to suspend or terminate access to Services, including deactivating any active AI chatbots, if payment is not received.

11. Service Level and Uptime

While we endeavour to maintain high availability of our AI chatbot services, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party platform outages, and unforeseen technical issues may result in temporary service disruptions. We will make reasonable efforts to notify you of planned downtime in advance.

12. Limitation of Liability

To the maximum extent permitted by law, Set and Grow AI is not liable for any indirect, incidental, special, or consequential damages arising from your use or inability to use the Website or Services, including loss of data, loss of profits, missed appointments, or inaccurate AI-generated responses. Our liability for any claim shall be limited to the amount you have paid for the Service in question.

13. Third-Party Integrations and Links

Our Services may integrate with third-party platforms including CRM systems, telephony providers, payment processors, and messaging platforms. We do not control or endorse these third-party services and are not responsible for any damages or losses arising from your use of them.

14. Indemnity

You agree to indemnify and hold harmless Set and Grow AI, its affiliates, officers, employees, agents, and licensors from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of the Website or Services, your violation of these Terms, or your infringement of any third-party rights.

15. Termination

We reserve the right to suspend or terminate your access to the Website and Services at our sole discretion, with or without notice, for any reason including violation of these Terms. Upon termination, any active AI chatbots deployed on your behalf may be deactivated.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising under these Terms shall be resolved in the courts located in Victoria.

17. Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable, the remaining provisions will remain in full effect.

18. Contact Us

If you have any questions or concerns about these Terms, please contact us: