Privacy Policy

Set and Grow AI (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our AI-powered services. By accessing and using our Website and Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information from you in several ways, including:

a. Personal Information

When you create an account, sign up for our services, or contact us, we may collect personal details such as:

• Name
• Email address
• Phone number
• Business name
• Billing and payment information

b. Usage Data

We may collect information about how you access and interact with our Website, including IP address, browser type and version, device information, pages visited, time spent on each page, and referring URL.

c. AI Interaction Data

When you or your customers interact with our AI-powered chatbots and voice bots, we may collect:

• Chatbot conversation transcripts and logs
• Voice bot call recordings and transcriptions
• User inputs, queries, and responses provided to AI systems
• Appointment booking details captured through AI assistants
• Lead information collected via AI-powered forms and conversations
• Behavioural data related to chatbot engagement and interaction patterns

d. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect data on user interactions with our Website. You can control cookies through your browser settings.

2. How We Use Your Information

• To Provide Services: To process your requests, manage your account, deploy and maintain AI chatbots, and deliver the Services you have signed up for.
• To Improve AI Performance: To train, refine, and improve our AI chatbot models, conversational flows, and automation systems.
• To Communicate: To send transactional emails, account confirmations, updates, and customer support responses.
• To Generate Reports: To provide performance analytics, chatbot engagement metrics, lead conversion data, and related insights.
• For Marketing and Promotions: To send you promotional material or offers. You can opt out at any time by following the unsubscribe instructions in our emails.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors including CRM platforms, telephony providers, AI processing services, payment processors, and customer support platforms.
• AI Platform Providers: Certain data may be processed by third-party AI and machine learning platforms that power our chatbot and voice bot services.
• Legal Requirements: We may disclose your information if required by law or in response to legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes encryption of data in transit, secure storage of conversation logs, and access controls for AI system administration. No method of transmission over the Internet is 100% secure.

5. AI-Specific Data Practices

• Conversation Data: Chatbot and voice bot conversations may be recorded and stored for quality assurance, service improvement, and dispute resolution purposes.
• AI Training: Anonymised and aggregated interaction data may be used to improve our AI models. Personal identifiers are removed before any data is used for training purposes.
• Data Retention: AI interaction data is retained for the duration of your service agreement plus a reasonable period thereafter, unless you request earlier deletion.
• End-User Disclosure: You are responsible for notifying your customers that they may be interacting with an AI-powered system and that their interactions may be recorded.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccuracies in your personal information.
• Deletion: Request deletion of your personal information, subject to certain legal obligations.
• Opt-Out of Marketing: Opt out of promotional communications at any time.
• Data Portability: In some cases, request a copy of your data in a machine-readable format.
• AI Interaction Data: Request access to or deletion of chatbot conversation logs associated with your account.

7. Children’s Privacy

Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. International Data Transfers

As a company based in Australia, your personal information may be transferred to and stored in servers located outside of your country. By using our Services, you consent to the transfer of your data to these locations.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: